No worries, if you have forgotten your password, your password can be reset by using this link; when entering your email, please be sure to specify if you are seeking to reset your password associated with your retail account with us, or if you are also a Beauty Guide with us, there is the option to indicate which account you are seeking to update.
If this step does not resolve your issue, email us at wecare@limelifebyalcone.com with a screenshot of the issue, or give us a call during our office hours, so that our staff can further assist.