My Order

Order

• How do I cancel my order?
• I received my order but there was no invoice included in the package?
• I received an item that I did not order.
• How do I get a replacement for an incorrect item in my order?
• I made a mistake on my order, what should I do?
• How do I get a replacement for a damaged product?

Payment

• What forms of payment do you accept?
• When is the customer care team available?
• How do I add a new payment method to my account?
• Do you accept Paypal / Venmo?
• Do you accept Klarna / Afterpay?
• Do you accept gift cards?

See all 7 articles

Shipping

• How much does shipping cost?
• When will my order ship?
• What shipping service does your company use? Can I select which carrier I want for my product delivery?
• Do you allow express shipping on Hand Sanitizer orders?
• Do you ship to Puerto Rico? Guam? The Dominican Republic?
• How can I find my tracking information?

See all 7 articles

Returns

• What is your Return and Exchange Policy?
• Can I return a single item from the Amazebox?
• How long does it take to process my return?
• What do I do if I am having an allergic reaction to one of your products?
• How do I return my Amazebox?