We want you to be 100% happy with your products. If you are not, we will definitely offer you a return or exchange, simply contact your Beauty Guide for Assistance! You may also return the items directly to our warehouse. Please note, returned or exchanged items must be postmarked no later than 30 days from the date of product receipt (to keep things fair we are firm on this policy).
We will refund you the price paid for the eligible item and the sales tax to your original form of payment. We cannot, however, refund any shipping charges.
Please read important guidelines/restrictions below prior to mailing your item(s):
You are welcome to return collections and sets. Just remember, to obtain a refund, you must return the entire collection or set together.
Sale items or items marked as Final Sale are not eligible for return.
Starter Kits or individual contents from the Kit cannot be returned or exchanged as per our Beauty Guide Agreement Policy.
Wholesale Orders please refer to our Policies and Procedures for restrictions.
Subscription services and products including AMAZEBOX subscriptions are non-refundable.
If you are unhappy with a shade or item you purchased individually or within a collection and wish to exchange it for a different variation of the same product of equal value, simply return the item back and we will ship out a new shade or variation for FREE!
If you purchased the item(s) directly from a Beauty Guide and do not have an Order Number, please contact the person that sold you the item(s) to process your return/exchange. If you purchased the item(s) through our website, please Click Here to download our Return & Exchange Form.
Please send this completed form along with the carefully packed return item(s) to:
United States Orders:
LimeLife By Alcone
C/O Staci US Corp
100 Industrial Dr.
Jersey City, NJ 07305
LimeLife Returns Department
LimeLife Canada Limited
Unit 89, 2700 Dufferin Street
Toronto, M6B 4J3
When you ship your return or exchange item(s), please be certain to obtain tracking information on your package. We hope you understand we cannot process your request without the product in hand.