I’m having issues with my device, what do I do?

If the ON/OFF button is lit: press the button again to start the cycle. If the ON/OFF button is flashing: check that the dispenser has been properly inserted into the base of the DuoLab device. The product emits a ‘beep’ when the dispenser is correctly inserted. If your device still doesn’t start: 1- Check that your capsules have been inserted correctly into the dispenser. Check the insertion direction indicated by the arrow printed on the capsule and on the tutorial video. 2- Do you want to reset the device? Press the 2 buttons of the dashboard together for 3 seconds and then wait for a further 3 seconds. Then turn off the machine and start again. If your device still doesn’t work after testing all the above options then contact our Customer Care Team.

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request