If you need to cancel your order, please contact our team as soon as possible. Our team is available by phone, Monday - Friday, 9am-9pm est and 10am-3pm est on Saturdays.
If the order is placed outside our office hours, please email us at wecare@limelifebyalcone.com - for requests sent within 1 hour of the order placement, we can assist with canceling the order, or an alternate solution.
Please note, once an order is placed, there is a small timeframe in which we can fully cancel the order, however, we are not able to remove specific items from a large order or adjust the shade of items.