There may be two reasons your order is not reflected in your retail account total:
- If you placed an order and paid for it through a process other than your retail account, it will not be counted. We will only be able to recognize orders that are placed through our website. Our team will not be able to make manual adjustments to recognize orders placed through cash and carry or third-party processes.
- If you placed your order through a Beauty Show Hostess link. Orders placed with a Host or Beauty Show link will not be eligible for Star progress because the rewards will be used toward your Host’s gift.
If you placed the order through a retail account and it is not displaying, please contact us at wecare@limelifebyalcone.com. Our customer care team is happy to help!