What if I don’t see one of my orders reflected on my account?

If you placed an order and paid for it through a process other than your retail account, it will not be counted. We will only be able to recognize orders that are placed through our website. Our team will not be able to make manual adjustments to recognize orders placed through cash and carry or third-party processes.

If you placed the order through a retail account and it is not displaying, please contact us at wecare@limelifebyalcone.com. Our customer care team is happy to help! 

Was this article helpful?
0 out of 1 found this helpful
Have more questions? Submit a request